AI concierge · online
HejGast is a digital concierge for holiday rentals, hotels and campsites: a digital guest folder with AI chat that your guests open via QR code. It knows your house, the region and the weather – and answers in the guest's language.
Example – your concierge answers with your house’s data
How it works
The guest scans the sign in the accommodation, asks a question – and has the answer before putting the phone down.
Step 1
The sign stands in the accommodation. Point the camera, done. No download, no login.
Step 2
Type, speak or send a photo – in your own language.
Step 3
Tailored to this very accommodation, this region and today's weather.
What the concierge can do
In the real concierge the answers are tailored to your house and your region.
The questions and answers here are examples – in the real concierge they come from your house and our regional knowledge. Photos: sample images, AI-created – except the photo of Theresia and Josef Rüf.
Wi-Fi, check-in/out, rubbish, sauna, heating, parking, pets, cancellation – everything from your questionnaire.
GuestWhere does the rubbish go?
The bins are behind the house: yellow for plastic, green for organic, black for general waste. Glass goes in the container on the village square, 3 minutes on foot.
Collection is Tuesday morning – you can leave the bins where they are, your host takes care of that.
Villages, cable cars, ski areas, rainy-day programme, Guest Card, pools, museums, restaurants, fishing, shopping.
GuestCan I go fishing anywhere here?
Yes, on the Bregenzerach. Day permits are available at the Au tourist office (Mon–Fri 8–12, 14–17) and online from the Bregenzerwald fishing club. Your host has two rods in the basement you are welcome to use.
4-day strip in the chat: valley and mountain, chance of rain, snow line. Data from GeoSphere Austria.
GuestIs the mountain worth it today?
Yes, in the morning. It is 11 °C at the top right now with clear views; the last ride down is at 4:30 pm. Clouds move in from about 3 pm, 60 % chance of rain.
My suggestion: take the cable car up at 9, walk the easy panorama loop at the top (1.5 hours), have lunch at the summit station and be back down before the rain.
DE, EN, IT, ES, NL, FR. Dictate questions by microphone, have answers read aloud naturally at the tap of a button.
GuestDove posso parcheggiare?
Può parcheggiare direttamente davanti alla casa, il posto 2 è riservato per Lei. Il parcheggio è gratuito.
If the concierge does not know, it asks the guest whether it should ask the host. The host is notified by email or WhatsApp and replies in the host area – the reply appears in the guest's chat.
GuestCould we check out two hours later?
I am not sure – shall I ask your host?
Reply from your host (12 min later): Yes, until 12 is fine. Enjoy your last day!
Seven more concierge features.
Only from approved, reputable regional sources: tourist offices, cable cars, vmobil, ÖBB, avalanche service, pharmacy on-call. No review sites, no social media.
Weekly programme from the regional guest folder and events calendar – collected automatically every day.
Curated by the host, with a map link to Google Maps. From a stroll to a summit.
On request the concierge shows the matching picture: fuse box, stopcock, remote control, parking space.
Manual, menu, signpost – the concierge explains or translates.
At the top of the chat: emergency numbers, the address to read out, your own location with coordinates (stays on the device), doctor and pharmacy on duty.
For anything a person needs to sort out, the concierge hands over directly – one tap is enough.
For whom
For holiday rentals
For hosts with one or more holiday rentals: you get your time back.
Learn more
For hotels and guesthouses
HejGast answers the routine questions – around the clock in six languages. Your team is free for what a person does better.
Learn more
For tourist offices
The destination concierge answers guest questions on your website and via QR code at the tourist office, around the clock – and you see what guests in the village are really looking for.
Learn more
For campsites
Electricity, sanitary block, bread service, excursions – around the clock in six languages. Billed only while your site is open.
Learn more
For hosts
A host area you understand without a manual. And a concierge that knows your house as well as you do.
Easy to fill in; HejGast sets it up with you the first time. Structured forms instead of tech – Wi-Fi password and codes are kept separately under “Confidential”.
Logo, colours, background colour, name, greeting, background photo – for hotels with stars and superior S. “Elegant” style with serif type or “Classic” with round pills.
Your greeting fades in, followed by four doors such as “Wi-Fi & house” or “Breakfast & bakery” – freely named and translated into the guest’s language automatically. Plus your own quick questions in the chat.
Up to 30 photos with title and keywords: fuse box, parking, remote control – the concierge shows the matching picture.
You name the pages the concierge may read live: your website, the cable car, the tourist office. Nothing else.
Questions the guest had forwarded to you are answered in the host area – you are notified by email or WhatsApp. What the concierge did not know is listed as a knowledge gap.
Guest chats, topics and languages per month – in the dashboard at any time, downloadable as CSV.
In the HejGast design, in your colours – reprint whenever you like.
Knowledge file, design, images, websites and reports as a ZIP at any time. Your data belongs to you.
Privacy
That is the common thread. That is why privacy at HejGast is not fine print but an argument.
Knowledge file, chat logs and settings are stored in Amsterdam. Only the guest’s question and the matching excerpt from your knowledge are sent to the AI provider for answering – no training on your data, under EU standard contractual clauses.
What a guest asks stays stored for 30 days – as long as follow-ups make sense. After that the system deletes the log by itself. There is no archive about your guests.
What a guest photographs is answered and discarded immediately.
The guest knows they are talking to an AI – as the EU AI Act (Art. 50) requires.
The privacy policy is right in the chat – in the guest's language.
No cookies, no profiles. The guest is never monitored.
Pricing
first unit · cancel monthly
each further unit of the same host in the same house €4 / month net
from 10 beds · cancel monthly
Monthly price by the size of your house – you receive a non-binding quote. Prices net.
by number of pitches · seasonal
depending on the number of your pitches – non-binding quote. Only the months your site is open are billed. Prices net.
two modules
both modules together, available separately · net
Add-on module
A chat bubble on your website that answers questions before booking and leads to your booking page.
Guesthouse / hotel
above that 5 cents per chat – a chat counts once, however many questions
Holiday rental
Campsite
All prices net plus 20 % VAT. Payment by SEPA direct debit or card via Stripe, invoice automatically by email.
About us
Theresia Rüf rents out a holiday apartment in Au im Bregenzerwald herself. HejGast came about because she and her family answered the same questions every evening: Wi-Fi, bakery, cable car, check-out.
So, together with her husband Josef, she built a concierge that takes over – and stays honest when it does not know something. First region: Bregenzerwald. Goal: the Alpine region in Austria, Germany and South Tyrol. Theresia Rüf, HeJaa e.U., Au im Bregenzerwald.
Learn moreFrom the founder
“Since the concierge went live, the phone no longer rings in the evening about Wi-Fi or the bakery. And our Dutch guests finally get answers in their own language.”
Theresia Rüf
Our goal
We started in the Bregenzerwald because we live here and know the region. Our goal is to bring HejGast to the whole Alpine region: Austria, Germany and South Tyrol – wherever hosts answer the same questions every evening that we did.
That does not take a big project. We would love to get to know your region or your holiday rental, gather the regional knowledge for your area and integrate HejGast with you – step by step, with people on site.
Suggest a region or houseBlog
· 6 min
We analysed 4,000 questions from the pilot. Most revolve around five topics. Here is the list – and what you can take from it for your house.
Read· 5 min
Cable cars, buses, pools: the Guest Card is the most-asked extra in the Bregenzerwald. An overview for hosts who want to give their guests the right answer.
Read· 7 min
Since August 2026 the transparency obligations of the AI Act apply. Anyone offering guests an AI chat needs to consider three things. No panic – it is less than it sounds.
ReadFAQ
No. The guest scans the QR code in the accommodation and the chat opens in the phone's browser. No download, no login, no registration.
Then it says so. It does not make things up. If the guest wishes, it forwards the question to you – you are notified by email or WhatsApp and reply in the host area. Your answer appears in the guest's chat. Each of these questions is stored as a knowledge gap so you add it once and never answer it again.
Yes. HejGast is not booking software and does not replace any. It runs alongside every system because it is only reachable via the QR code in the accommodation. Nothing changes in your existing workflows.
One appointment on site or online, about an hour, plus a questionnaire you fill in at your own pace. We set up the knowledge file, colours and logo; you download the QR sign as a PDF. The concierge is usually live within a week.
Yes, monthly. The yearly plan up to 30 days before it ends; otherwise it renews automatically for another year. There is no minimum term – all costs are listed on the pricing page.
Tell us briefly about your business. We reply within one working day and arrange the setup appointment.
Prefer to talk? Give us a call: +43 664 1459907
