You rent out. The concierge answers.

No. The guest scans the QR code in the accommodation and the chat opens in the phone's browser. No download, no login, no registration.

Then it says so. It does not make things up. If the guest wishes, it forwards the question to you – you are notified by email or WhatsApp and reply in the host area. Your answer appears in the guest's chat. Each of these questions is stored as a knowledge gap so you add it once and never answer it again.

Yes. HejGast is not booking software and does not replace any. It runs alongside every system because it is only reachable via the QR code in the accommodation. Nothing changes in your existing workflows.

We do. The regional knowledge is maintained by HejGast and updated daily (events, opening hours, seasonal notes). You only look after your house. With the tourist-office plan, the tourist office can maintain content as well.

One appointment on site or online, about an hour, plus a questionnaire you fill in at your own pace. We set up the knowledge file, colours and logo; you download the QR sign as a PDF. The concierge is usually live within a week.

Yes, monthly. The yearly plan up to 30 days before it ends; otherwise it renews automatically for another year. There is no minimum term – all costs are listed on the pricing page.

The trial month comes first: you use the first full month free of charge; it ends by itself and does not turn into a paid plan automatically. Afterwards you choose the monthly plan (€25 net a month) or the yearly plan (€250 net).

The yearly plan starts only after the trial month and runs for 12 full months, of which you pay 10. So in total you get 13 months of concierge and pay for 10 – the trial month is not deducted from the yearly plan.

Only if you continue after the free trial month – during the trial, setup is included. It is not charged again after a pause; only if your house has to be set up anew do we charge half of it.

Nothing. With the campsite plan we only bill the months your site is open. You tell us your season; during the winter break your knowledge file and settings stay stored – and when the season starts the concierge is back for your guests without a new setup fee.

They are in your knowledge file on a server in the EU (Amsterdam), encrypted and readable only by your concierge. The guest only sees them when asking.

Every host sees only their own house. Passwords are stored as hashes only (PBKDF2), the initial password must be changed at first login, and after several failed attempts the account is temporarily locked. The connection is always encrypted, chat logs delete themselves after 30 days, guest photos are never stored.

Technically yes: an AI chatbot that answers only from your knowledge file, our regional knowledge and approved websites – a digital guest folder you ask instead of read. To your guests we call it a concierge, because that is how it behaves: it greets, answers, asks back and fetches you when it does not know something.

Claude by Anthropic. All your data – knowledge file, chat logs, photos – is stored on servers in the EU. Only the actual model request (the guest's question and the matching excerpt from the knowledge) is sent to Anthropic for answering, under standard contractual clauses and without training on your data.

No. No tracking, no cookies, no movement profiles. A chat log stays stored for 30 days so follow-ups are possible – after that the system deletes it automatically. Photos guests send are never stored. In the chat the guest sees an AI notice and the privacy policy in their language.