For tourist offices
One concierge for the whole village.
Your guests have questions – in the evening, at weekends and in their own language. The destination concierge answers them on your website and via QR code at the tourist office, around the clock. And for the first time you see what guests in the village are really looking for and what is missing – and reach them all with a single message.
What the two modules deliver
Module 1 · Your own destination concierge
A chat window on the destination website and a QR code at the tourist office – in your colours, with your logo, in all common languages, around the clock. It answers with destination and regional knowledge and shows the destination’s notices and announcements.
Module 1 · Your knowledge, live in every business
Opening hours, Guest Card, prices, season, closures and events are maintained by the tourist office itself – one change applies immediately in the destination concierge and in every accommodation with HejGast. “Today in the village” appears as a notice card for all guests, for 3 to 24 hours or until a date.
Module 2 · What guests in the village ask
All guest questions analysed – including hotels, guesthouses and holiday rentals: questions by topic with trend, topics by weekday, languages, seasonal trend, most-asked excursions and activities. Plus “the essentials in words” as ready-made text for the minutes.
Module 2 · Requested, but not available in the village
You tick per activity what the village offers. This produces the list of guest wishes the village cannot meet – with the latest question texts, anonymous. Plus the knowledge gaps: questions the concierge could not answer.
Module 2 · Message to everyone
A circular reaches all connected hosts by email and in the dashboard – optionally also as a notice to all guests using the concierge in the village, in holiday rentals, hotels and guesthouses too.
No inference about individual guests
The analysis is anonymous: you never see a single chat, only numbers large enough that nobody can be identified. Individual question texts appear without reference to guest, business or time; email addresses and phone numbers are masked.
Your own destination concierge
This is how the concierge welcomes your guests on your website and at the QR code in the tourist office: with its own welcome screen, four doors and the tourist office as point of contact. Tap a door or ask your own question.
- Welcome screen with your logo, your colours and four freely named doors
- Greeting and doors are translated into the guest’s language automatically
- “Today in the village” and the destination’s notices appear at the top of the chat
- Emergency button with address, location, emergency numbers, doctor and pharmacy
Example with the fictional village “Wälderdorf” – answers are examples.
Hej! I am the concierge of Wälderdorf Tourism – how can I help you today?
- Hiking tips
- Events
- Bus & train
- Restaurants
Digital assistant – answers are generated automatically and may contain errors. For anything important, please check with the tourist office.
From the Bregenzerwald to Lech
10 villages are already covered in the regional knowledge – extended with local knowledge since October 2026: Schröcken-Salober, Warth, Lech, Damüls and Faschina. Click a village.
The weather the guest sees in the chat
Live for Au im Bregenzerwald, valley and mountain. The concierge adds whether the mountain is worth it and what to do in the morning, afternoon and evening.
The destination area in the HejGast app
Three areas in one login: module 1 (overview, regional knowledge, YAML, events, today in the village, design, images), module 2 (destination report, circular) and the admin area (administration, backup & account, subscription & invoice). What is not booked appears locked. Designed for the people in the tourist office – large type, clear tables.
Unanswered this week
“Is there a bike rental with child seats?” · asked 7 times, 3 languages – sample value.
Less than one print run of guest folders.
Two modules, available separately or together. Monthly, net plus 20 % VAT.
Module 1 · Concierge on your website
one-off setup €1,200 net
- Your own destination concierge: chat window on your website and QR code at the tourist office – in your colours, all common languages, around the clock
- 3,000 guest chats per month included – a chat counts once, however many questions; above that 3 cents per chat
- Regional knowledge, events and “Today in the village” are maintained by the tourist office itself – live in every business at once
- Design and images for the destination concierge
- Setup: knowledge workshop, connection of your events, design, integration
Module 2 · Destination data package
one-off setup €450 net
- Destination report across all guest questions – including hotels, guesthouses and holiday rentals: topics with trend, weekdays, languages, season, excursions, activities
- List “requested, but not available in the village” and knowledge gaps – with the latest question texts, anonymous
- “The essentials in words”, CSV export and PDF
- Circular to all hosts – optionally as a message to all guests in the village, in holiday rentals, hotels and guesthouses too
- One-off setup €450 net: activation, setting up the village offer list, training on site or online
Both modules together
Cancel monthly, no minimum term. Accommodations take out their own subscription directly with HejGast – at no cost to the tourist office. Prices net, as of September 2026, offer subject to change.
Included in both modules
- Businesses in the village book their own plan directly with HejGast
- Export as CSV and PDF
- Hosted in the EU, no tracking cookies, chat logs deleted after 30 days
How a village starts
01
Conversation
We present the two modules at your tourist office – 45 minutes, with demo. You choose one module or both.
02
Module 1 · Concierge on your website
Knowledge workshop, connection of your events, design in your colours, integration of the chat window on your website and a QR code for the tourist office. Afterwards the tourist office maintains the knowledge itself.
03
Module 2 · Destination data package
We activate the report and the circular and train your team – on site or online. From then on you continuously see what guests in the village ask and what is missing – and reach everyone with one message.
Comparison for tourist offices
| HejGast | Paper guest folder | Management software with bot | |
|---|---|---|---|
| Regional knowledge | Yes | only what you print | generic, not regional |
| Weather valley and mountain, live | Yes | No | No |
| Live data (cable car, bus, doctor on duty) | Yes | No | rarely, mostly booking data |
| Emergency button with location and address | Yes | numbers on paper | No |
| 6 languages, read aloud | Yes | only if you translate | often DE/EN only |
| Photo understanding (manual, menu) | Yes | No | No |
| Ask the host | Yes | phone call | email ticket |
| On-site support | Yes | No | No |
| Runs alongside any booking software | Yes | Yes | No |
| Price per month (first unit) | €25 net · each further unit in the same house €4 | printing + your time | often €30–80 + migration |
| HejGast | Paper guest folder | Management software with bot | |
|---|---|---|---|
| Reception relief around the clock | Yes | No | standard questions only |
| Regional knowledge and events automatically | Yes | reprint manually | No |
| Upselling (spa, restaurant, excursions) | Yes | brochure | partly |
| Report: what do guests ask? | Yes | No | booking stats only |
| 6 languages | Yes | No | often DE/EN only |
| Reads your website (menu, weekly programme) | Yes | No | No |
| Runs alongside hotel software and channel manager | Yes | Yes | vendor lock-in |
| Price per month | from €45 from 10 beds · setup €350–€1,150 · 1,000–5,000 guest chats/month incl. | printing + reception time | often €200–600 |
| HejGast | Paper guest folder | Management software with bot | |
|---|---|---|---|
| Own destination concierge: website and QR code at the tourist office, around the clock | Yes | No | No |
| Maintain the knowledge yourself – live in the destination concierge and every business | Yes | reprint | No |
| “Today in the village” as a notice card for all guests | Yes | No | No |
| Report: topics, weekdays, languages, season, activities (anonymous) | Yes | No | No |
| List “requested, but not available in the village” and knowledge gaps | Yes | No | No |
| Circular to hosts, optionally as a message to all guests | Yes | No | No |
| Price per month (both modules) | €260 net · concierge on your website €95 + destination data package €165, available separately | printing + distribution | no comparable offer |
Request the destination package
We reply within one working day and arrange a presentation.
- 1 month free trial, then the standard rate – you decide only then
- Setup in about an hour, on site or online
- Cancel monthly, your data belongs to you
Prefer to talk? Give us a call: +43 664 1459907