For hotels and guesthouses
The reception for people. The concierge for the rest.
HejGast answers the routine questions – breakfast times, spa, ski bus, the right hike for today's weather – around the clock in six languages. Your team is free for what a person does better.
Welcome to Hotel Alpenrose. I am your digital concierge – how can I help you today?
- Breakfast & restaurant
- Spa & opening hours
- Hiking tips for today
- Contact reception
- Orders & extras
Digital assistant – answers are generated automatically and may contain errors. For anything important, please check with reception.
What a concierge means for a house from 10 beds
Relief around the clock
Half of all questions at the reception are routine: breakfast, Wi-Fi, parking, cable car, weather. The concierge takes them – at night, on Sunday evening, and when three guests ask at once.
Upselling without being pushy
Whoever asks about the evening programme hears about the spa night. Whoever asks about the weather gets the excursion tip with your partner business. You decide what the concierge recommends.
Reports you actually want to read
Which questions come after 10 pm? Which languages do your guests speak? Where is knowledge missing? The report as a basis for the guest folder, website and team briefing.
Six languages, one tone
The concierge speaks German, English, Italian, Spanish, Dutch and French. No staff member has to translate.
Reads your website
Your menu, your weekly programme, the cable car, the tourist office: you name the pages the concierge may read live. You change your website – the concierge knows at once. It reads nothing else.
Runs alongside your hotel software
No migration, no interface needed. The concierge works independently of your booking system – reachable via the QR code in the room and lobby. Your existing system stays exactly as it is.
The concierge as your guest sees it
With your logo, your colours, your quick questions. Here as a demo for a house in Au – ask about breakfast, the cable car or a restaurant.
Open the full-screen demoWelcome to Hotel Alpenrose. I am your digital concierge – how can I help you today?
- Breakfast & restaurant
- Spa & opening hours
- Hiking tips for today
- Contact reception
- Orders & extras
Digital assistant – answers are generated automatically and may contain errors. For anything important, please check with reception.
Pricing for guesthouses and hotels
For houses from 10 beds, price by number of beds, net plus 20 % VAT. Ask us and receive a non-binding quote for your house.
Guesthouse / hotel
from 10 beds
Monthly price by the size of your house, net plus 20 % VAT · setup €350 – €1,150 one-off, only if you continue after the trial month
Request a non-binding quote- Setup €350 – €1,150 one-off, depending on scope
- 1,000–5,000 guest chats per month included – a chat counts once, however many questions the guest asks; above that 3 cents per chat
- Yearly plan with 5 % off
- First full month free
- Add-on: website concierge on your hotel website, from €39 / month net
- Initial content setup together with HejGast
- Reports and analysis in the dashboard
- Reads your website: menu and weekly programme always up to date
- Regional knowledge, weather, events, 6 languages, read-aloud, photo understanding, SOS
- QR sign as PDF to download in the host area – for rooms and lobby
- Cancel monthly
Setup in your house
01
Walk-through
We walk through the house with you: What do guests ask? What should the concierge recommend? What stays with the reception?
02
Knowledge file
Together we transfer your guest folder, website and house rules into the knowledge file – structured, in all languages.
03
Team
Half an hour of training for the reception: answering follow-ups, reading the report, changing content.
Comparison for hotels
| HejGast | Paper guest folder | Management software with bot | |
|---|---|---|---|
| Regional knowledge | Yes | only what you print | generic, not regional |
| Weather valley and mountain, live | Yes | No | No |
| Live data (cable car, bus, doctor on duty) | Yes | No | rarely, mostly booking data |
| Emergency button with location and address | Yes | numbers on paper | No |
| 6 languages, read aloud | Yes | only if you translate | often DE/EN only |
| Photo understanding (manual, menu) | Yes | No | No |
| Ask the host | Yes | phone call | email ticket |
| On-site support | Yes | No | No |
| Runs alongside any booking software | Yes | Yes | No |
| Price per month (first unit) | €25 net · each further unit in the same house €4 | printing + your time | often €30–80 + migration |
| HejGast | Paper guest folder | Management software with bot | |
|---|---|---|---|
| Reception relief around the clock | Yes | No | standard questions only |
| Regional knowledge and events automatically | Yes | reprint manually | No |
| Upselling (spa, restaurant, excursions) | Yes | brochure | partly |
| Report: what do guests ask? | Yes | No | booking stats only |
| 6 languages | Yes | No | often DE/EN only |
| Reads your website (menu, weekly programme) | Yes | No | No |
| Runs alongside hotel software and channel manager | Yes | Yes | vendor lock-in |
| Price per month | from €45 from 10 beds · setup €350–€1,150 · 1,000–5,000 guest chats/month incl. | printing + reception time | often €200–600 |
| HejGast | Paper guest folder | Management software with bot | |
|---|---|---|---|
| Own destination concierge: website and QR code at the tourist office, around the clock | Yes | No | No |
| Maintain the knowledge yourself – live in the destination concierge and every business | Yes | reprint | No |
| “Today in the village” as a notice card for all guests | Yes | No | No |
| Report: topics, weekdays, languages, season, activities (anonymous) | Yes | No | No |
| List “requested, but not available in the village” and knowledge gaps | Yes | No | No |
| Circular to hosts, optionally as a message to all guests | Yes | No | No |
| Price per month (both modules) | €260 net · concierge on your website €95 + destination data package €165, available separately | printing + distribution | no comparable offer |
Request a non-binding quote
Tell us briefly about your house. We get back to you within one working day with a quote and show you the concierge with your content.
- 1 month free trial, then the standard rate – you decide only then
- Setup in about an hour, on site or online
- Cancel monthly, your data belongs to you
Prefer to talk? Give us a call: +43 664 1459907