HejGast has been running at Haus Theresia Rüf in Au since the summer. We analysed the guests' questions anonymously – around 4,000 of them, in six languages. The result is not very surprising, but useful nonetheless: most questions are routine, and most of those could be answered by a good guest folder. If it were up to date. And in the guest's language.

The list

Arriving and living (32 % of all questions)

What is the Wi-Fi password?
How does check-out work – do I have to clean?
Which rubbish goes where?
How do I set the heating?
How do I switch on the sauna?
Where may I park?
Is there a high chair / travel cot?
How does the TV work?
Where is the fuse box?
Can we check out later?

Weather and mountain (24 %)

What will the weather be like tomorrow?
Is the mountain worth it today?
Is the cable car running?
Which hike suits us (with children / without a car / 2 hours)?
Where is the snow line?
What can we do when it rains?

Food and shopping (19 %)

Where can I get bread on Sunday?
Which restaurant do you recommend – and can I book?
When is the village shop open?
Where can I get regional cheese?
Is there a delivery service?

Getting around (15 %)

When is the next bus?
What does the Guest Card include?
How do I get to Bregenz without a car?
Is the pass open?
Where can I charge e-bikes?

Health and emergency (4 %) – rare, but important

Which doctor is on duty?
Where is the nearest pharmacy?
What is the address here in case I need to call an ambulance?
What to do after a tick bite?

What this means for your guest folder

Three things stand out. First: a third of the questions concern your house – and the answers almost never change. Write them down properly once and a third of the calls are gone. Second: a quarter of the questions depend on the weather. No folder can answer that, but a concierge with weather data can. Third: emergency questions are rare, but that is exactly where nothing may be missing – address to read out, doctor on duty, numbers.

Our recommendation, no software needed: take the 30 questions as a template, answer each in two sentences, and put the sheet in the living room. If you then want that sheet in six languages, with live weather and bus timetable – that is what HejGast is for.

Read on: HejGast for holiday rentals · What a digital guest folder can do · Pricing

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The 30 most common guest questions – and what they reveal about your guest folder