AI concierge · online # Your digital guest companion 24/7 – *pure luxury for your guests.* HejGast is a digital concierge for holiday rentals, hotels and campsites: a digital guest folder with AI chat that your guests open via QR code. It knows your house, the region and the weather – and answers in the guest's language. [Try the live demo](https://hejgast.at/en/demo/) [Try free for 1 month](https://hejgast.at/en/contact/#trial) - No app download - 6 languages - Hosted in the EU - Privacy compliant - Fast answers - For your region Example – your concierge answers with your house’s data How it works ## Three steps. No download, no login. The guest scans the sign in the accommodation, asks a question – and has the answer before putting the phone down. Step 1 ### Scan the QR code The sign stands in the accommodation. Point the camera, done. No download, no login. Step 2 ### Ask a question Type, speak or send a photo – in your own language. Step 3 ### Answer in seconds Tailored to this very accommodation, this region and today's weather. What the concierge can do ## From the Wi-Fi password to the right hike for the current weather. In the real concierge the answers are tailored to your house and your region. The questions and answers here are examples – in the real concierge they come from your house and our regional knowledge. Photos: sample images, AI-created – except the photo of Theresia and Josef Rüf. ### House knowledge Wi-Fi, check-in/out, rubbish, sauna, heating, parking, pets, cancellation – everything from your questionnaire. Guest Where does the rubbish go? The bins are behind the house: yellow for plastic, green for organic, black for general waste. Glass goes in the container on the village square, 3 minutes on foot. Collection is Tuesday morning – you can leave the bins where they are, your host takes care of that. ### Regional knowledge Villages, cable cars, ski areas, rainy-day programme, Guest Card, pools, museums, restaurants, fishing, shopping. Guest Can I go fishing anywhere here? Yes, on the Bregenzerach. Day permits are available at the Au tourist office (Mon–Fri 8–12, 14–17) and online from the Bregenzerwald fishing club. Your host has two rods in the basement you are welcome to use. ### Live weather 4-day strip in the chat: valley and mountain, chance of rain, snow line. Data from GeoSphere Austria. Guest Is the mountain worth it today? Yes, in the morning. It is 11 °C at the top right now with clear views; the last ride down is at 4:30 pm. Clouds move in from about 3 pm, 60 % chance of rain. My suggestion: take the cable car up at 9, walk the easy panorama loop at the top (1.5 hours), have lunch at the summit station and be back down before the rain. ### Six languages, dictate, read aloud DE, EN, IT, ES, NL, FR. Dictate questions by microphone, have answers read aloud naturally at the tap of a button. Guest Dove posso parcheggiare? Può parcheggiare direttamente davanti alla casa, il posto 2 è riservato per Lei. Il parcheggio è gratuito. ### Ask the host If the concierge does not know, it asks the guest whether it should ask the host. The host is notified by email or WhatsApp and replies in the host area – the reply appears in the guest's chat. Guest Could we check out two hours later? I am not sure – shall I ask your host? **Reply from your host (12 min later):** Yes, until 12 is fine. Enjoy your last day! ### Also on board. Seven more concierge features. #### Live information from the web Only from approved, reputable regional sources: tourist offices, cable cars, vmobil, ÖBB, avalanche service, pharmacy on-call. No review sites, no social media. #### Events Weekly programme from the regional guest folder and events calendar – collected automatically every day. #### Hikes from the house Curated by the host, with a map link to Google Maps. From a stroll to a summit. #### The host's photos On request the concierge shows the matching picture: fuse box, stopcock, remote control, parking space. #### The guest sends a photo Manual, menu, signpost – the concierge explains or translates. #### Emergency button At the top of the chat: emergency numbers, the address to read out, your own location with coordinates (stays on the device), doctor and pharmacy on duty. #### Call and WhatsApp For anything a person needs to sort out, the concierge hands over directly – one tap is enough. For whom ## For every kind of host. [For holiday rentals ### You rent out. *The concierge answers.* For hosts with one or more holiday rentals: you get your time back. Learn more](https://hejgast.at/en/holiday-rentals/) [For hotels and guesthouses ### The reception for people. *The concierge for the rest.* HejGast answers the routine questions – around the clock in six languages. Your team is free for what a person does better. Learn more](https://hejgast.at/en/hotels/) [For tourist offices ### One concierge *for the whole village.* The destination concierge answers guest questions on your website and via QR code at the tourist office, around the clock – and you see what guests in the village are really looking for. Learn more](https://hejgast.at/en/destinations/) [For campsites ### The pitch asks. *The concierge answers.* Electricity, sanitary block, bread service, excursions – around the clock in six languages. Billed only while your site is open. Learn more](https://hejgast.at/en/campsites/) For hosts ## What you get. A host area you understand without a manual. And a concierge that knows your house as well as you do. ### Knowledge file Easy to fill in; HejGast sets it up with you the first time. Structured forms instead of tech – Wi-Fi password and codes are kept separately under “Confidential”. ### In the look of your house Logo, colours, background colour, name, greeting, background photo – for hotels with stars and superior S. “Elegant” style with serif type or “Classic” with round pills. ### Welcome screen with four doors Your greeting fades in, followed by four doors such as “Wi-Fi & house” or “Breakfast & bakery” – freely named and translated into the guest’s language automatically. Plus your own quick questions in the chat. ### Image upload Up to 30 photos with title and keywords: fuse box, parking, remote control – the concierge shows the matching picture. ### Reads your website You name the pages the concierge may read live: your website, the cable car, the tourist office. Nothing else. ### Follow-ups and knowledge gaps Questions the guest had forwarded to you are answered in the host area – you are notified by email or WhatsApp. What the concierge did not know is listed as a knowledge gap. ### Reports and analysis Guest chats, topics and languages per month – in the dashboard at any time, downloadable as CSV. ### QR sign as PDF In the HejGast design, in your colours – reprint whenever you like. ### Backup & account Knowledge file, design, images, websites and reports as a ZIP at any time. Your data belongs to you. [See the concierge in your colours](https://hejgast.at/en/demo/#farben) Privacy ## The guest is never monitored. The host is never replaced. That is the common thread. That is why privacy at HejGast is not fine print but an argument. ### Stored in the EU Knowledge file, chat logs and settings are stored in Amsterdam. Only the guest’s question and the matching excerpt from your knowledge are sent to the AI provider for answering – no training on your data, under EU standard contractual clauses. ### Chat logs are deleted automatically after 30 days What a guest asks stays stored for 30 days – as long as follow-ups make sense. After that the system deletes the log by itself. There is no archive about your guests. ### Photos are never stored What a guest photographs is answered and discarded immediately. ### AI notice in the chat The guest knows they are talking to an AI – as the EU AI Act (Art. 50) requires. ### Privacy policy in 6 languages The privacy policy is right in the chat – in the guest's language. ### No guest tracking No cookies, no profiles. The guest is never monitored. Pricing ## What HejGast costs. ### Holiday rental first unit · cancel monthly €25 / month net each further unit of the same host in the same house €4 / month net - **First full month free to try** – it ends by itself; afterwards you choose a monthly or yearly plan - **Yearly plan €250 net: use 12 months, pay 10.** It starts only after the trial month – so you get 1 month free plus 12 months for the price of 10. - **No setup fee during the trial month.** The setup (€190 one-off) is only charged if you continue after the trial – and for that we do the initial content setup together with you: guest folder, house rules and your tips go into the concierge - QR sign as PDF to download in the host area – print it and put it up - Unlimited guest chats – nothing is counted, no surcharge - Included: regional knowledge, weather, events, 6 languages, read-aloud, photo understanding, SOS button - If the concierge does not know something, you get the question by WhatsApp or email – your answer appears in the guest’s chat - Wi-Fi password and door code are shown only to guests with your QR code - Report in the dashboard: what do your guests ask? - Add-on: website concierge on your own website, €9 / month [Try free for 1 month](https://hejgast.at/en/contact/#trial) ### Guesthouse / hotel from 10 beds · cancel monthly from €45 / month net Monthly price by the size of your house – you receive a non-binding quote. Prices net. - **First full month free to try** – it ends by itself - Setup €350 – €1,150 one-off, depending on scope – only if you continue after the trial month; we do the initial content setup together with you - **1,000–5,000 guest chats per month included.** A chat counts once, however many questions the guest asks in it. Above that 3 cents per chat - Relieves the reception around the clock: breakfast, spa, Wi-Fi, check-out, excursions - Orders in the chat, e.g. packed lunch or breakfast in the room, go straight to reception - Open questions reach the reception by WhatsApp or email - Reads your website: menu and weekly programme always up to date - Reports and analysis in the dashboard - QR sign as PDF to download in the host area – for rooms and lobby - Everything from the holiday rental plan included: regional knowledge, weather, 6 languages, read-aloud, photo understanding, SOS button - Yearly plan with 5 % off - Add-on: website concierge on your hotel website, from €39 / month [Request a quote](https://hejgast.at/en/contact/#trial) ### Campsite by number of pitches · seasonal from €30 / month net depending on the number of your pitches – non-binding quote. Only the months your site is open are billed. Prices net. - **First full month free to try** – it ends by itself - **Billed only for open months.** You pay nothing during the winter break or off-season - Setup €390 one-off – we do the initial content setup together with you - **1,000–5,000 guest chats per month included** – as for hotels. A chat counts once, however many questions the guest asks in it. Above that 3 cents per chat - Relieves the reception around the clock: pitch, electricity, sanitary block, bread service, excursions - Open questions reach the reception by WhatsApp or email - QR sign as PDF to download in the host area – for reception, sanitary block and pitches - Everything from the holiday rental plan included: regional knowledge, weather, 6 languages, read-aloud, photo understanding, SOS button - Reports and analysis in the dashboard - Add-on: website concierge on your campsite website, €20 / month [Request a quote](https://hejgast.at/en/contact/#trial) ### Tourist office two modules €260 / month net both modules together, available separately · net - **Module 1 · Concierge on your website €95 / month**: your own destination concierge on your website and via QR code at the tourist office, in your colours, all common languages, around the clock, 3,000 guest chats per month included (above that 3 cents per chat). Regional knowledge, events and “Today in the village” are maintained by the tourist office itself - One-off setup of the chat window €1,200: knowledge workshop, connection of your events, design and integration - **Module 2 · Destination data package €165 / month**: destination report across all guest questions, including hotels, guesthouses and holiday rentals – topics with trend, weekdays, languages, season, excursions, activities and the list “requested, but not available in the village”. Anonymous - One-off setup of module 2 €450: activation, village offer list, training on site or online - **Circular to all hosts** – optionally as a message to all guests in the village, in holiday rentals, hotels and guesthouses too - Training on site or online - Cancel monthly, no minimum term. Accommodations take out their own subscription directly with HejGast – at no cost to the tourist office [Request a quote](https://hejgast.at/en/contact/#trial) Add-on module ### Website concierge A chat bubble on your website that answers questions before booking and leads to your booking page. - Installed with one line by your web agency - Runs only on your approved domains - Setup €150 one-off - We activate the module for you; it appears in the host area once it is booked Guesthouse / hotel - up to 19 rooms300 guest chats included **€39 / month** - up to 50 rooms600 guest chats included **€59 / month** - over 50 rooms1,200 guest chats included **€79 / month** above that 5 cents per chat – a chat counts once, however many questions Holiday rental - per holiday rental, add-on **€9 / month** Campsite - per campsite, add-on **€20 / month** [Request website concierge](https://hejgast.at/en/contact/#trial) All prices net plus 20 % VAT. Payment by SEPA direct debit or card via Stripe, invoice automatically by email. [To the time calculator](https://hejgast.at/en/pricing/#zeitrechner) [Comparison with paper guest folder and hotel chatbot](https://hejgast.at/en/pricing/#vergleich) About us ## By hosts, for hosts. Theresia Rüf rents out a holiday apartment in Au im Bregenzerwald herself. HejGast came about because she and her family answered the same questions every evening: Wi-Fi, bakery, cable car, check-out. So, together with her husband Josef, she built a concierge that takes over – and stays honest when it does not know something. First region: Bregenzerwald. Goal: the Alpine region in Austria, Germany and South Tyrol. Theresia Rüf, HeJaa e.U., Au im Bregenzerwald. [Learn more](https://hejgast.at/en/about/) From the founder ### Running in Au im Bregenzerwald. “Since the concierge went live, the phone no longer rings in the evening about Wi-Fi or the bakery. And our Dutch guests finally get answers in their own language.” **Theresia Rüf** Host, Haus Theresia Rüf, Au – and inventor of HejGast Our goal ## HejGast across the Alps – valley by valley. We started in the Bregenzerwald because we live here and know the region. Our goal is to bring HejGast to the whole Alpine region: Austria, Germany and South Tyrol – wherever hosts answer the same questions every evening that we did. That does not take a big project. We would love to get to know your region or your holiday rental, gather the regional knowledge for your area and integrate HejGast with you – step by step, with people on site. [Suggest a region or house](https://hejgast.at/en/contact/#trial) **AT**Austria · started in the Bregenzerwald **DE**Germany · Allgäu, Bavaria, Black Forest **IT**South Tyrol · Dolomites, Merano region, Puster Valley Blog ## Practical things for hosts. [1 September 2026 · 6 min ### The 30 most common guest questions – and what they reveal about your guest folder We analysed 4,000 questions from the pilot. Most revolve around five topics. Here is the list – and what you can take from it for your house. Read](https://hejgast.at/en/blog/30-most-common-guest-questions/) [12 August 2026 · 5 min ### The Bregenzerwald Guest Card explained – what is included, what is not, and what hosts should know Cable cars, buses, pools: the Guest Card is the most-asked extra in the Bregenzerwald. An overview for hosts who want to give their guests the right answer. Read](https://hejgast.at/en/blog/bregenzerwald-guest-card-explained/) [20 July 2026 · 7 min ### What the EU AI Act means for hosts Since August 2026 the transparency obligations of the AI Act apply. Anyone offering guests an AI chat needs to consider three things. No panic – it is less than it sounds. Read](https://hejgast.at/en/blog/eu-ai-act-for-hosts/) FAQ ## What hosts ask us. Do guests need an app? No. The guest scans the QR code in the accommodation and the chat opens in the phone's browser. No download, no login, no registration. What if the concierge does not know something? Then it says so. It does not make things up. If the guest wishes, it forwards the question to you – you are notified by email or WhatsApp and reply in the host area. Your answer appears in the guest's chat. Each of these questions is stored as a knowledge gap so you add it once and never answer it again. Does it work alongside Booking, Airbnb or Smoobu? Yes. HejGast is not booking software and does not replace any. It runs alongside every system because it is only reachable via the QR code in the accommodation. Nothing changes in your existing workflows. How long does setup take? One appointment on site or online, about an hour, plus a questionnaire you fill in at your own pace. We set up the knowledge file, colours and logo; you download the QR sign as a PDF. The concierge is usually live within a week. Can I cancel? Yes, monthly. The yearly plan up to 30 days before it ends; otherwise it renews automatically for another year. There is no minimum term – all costs are listed on the pricing page. [See all 14 questions](https://hejgast.at/en/holiday-rentals/#fragen) ## Try free for 1 month Tell us briefly about your business. We reply within one working day and arrange the setup appointment. - 1 month free trial, then the standard rate – you decide only then - Setup in about an hour, on site or online - Cancel monthly, your data belongs to you Prefer to talk? [Give us a call: +43 664 1459907](tel:+436641459907) [Or message us on WhatsApp](https://wa.me/436641459907?text=Hello%20HejGast%2C%20I%20rent%20out%20in%20%E2%80%A6%20and%20would%20like%20to%20try%20the%20concierge%20for%20a%20month.) --- Quelle: [HejGast – AI concierge for holiday rentals, hotels and tourist offices](https://hejgast.at/en/) · HejGast, hejgast.at